Pole Catz Australia offers pole dance classes, burlesque, lap dancing courses and fitness classes (fly gym, tacfit etc.) in Gold Coast, Tweed Heads and Bryon Bay.

Terms & Conditions

 

 

Terms and Conditions of Class Participation
(Gold Coast and Byron Bay Studio)

 

Pole Catz Australia Dance Fitness Studios (ABN 14791 583 674) (“PoleCatz”, “we”, “us”, “our”) have adopted these Terms and Conditions of class participation which applies to all dance classes, courses, memberships and workshops booked by clients (“you”) at any Pole Catz location:

Studio Locations:

Gold Coast Studio: 2/4 Strathaird Road, Bundall QLD 4217

Byron Bay Studio: 17 Centennial Ct, Byron Bay 2481

Phone: 0468 35 CATZ

Email: admin@polecatz.com.auor bookings@polecatz.com.au

 

1. Types of Classes and Bookings: Bookings Essential for all Classes.

 

1.1 Casual Classes (“Casual Classes”)

Casual Dance Classes are available and must be booked and paid for in full before commencement of the class. Only Specific classes nominated in Blue on the timetable are available for casual attendance.ie Hoop, Lap, Burlesque, Pole Addicts and TACFIT and many more.

1.2 Session Cards

We offer Session Cards for Casual Classes which enable you to purchase a group of 5 or 10 classes in advance.

The session cards must be paid for in full in advance prior to booking to attend any casual casual class using your session card.

The session Cards are valid for 6 months from the date of purchase and can only be used by the Purchaser named on the card.  Sessions not used within the expiry period are Non-refundable and not interchangeable.

The session cards are only redeemable at the Studio named on the card.

1.3 Courses

Our courses usually consist of a 6 week course held within our Studio Term and are at a specific level or skill type such as Beginner, Intermediate, Advanced, Burlesque, Lap etc.

Your course includes 6 x one hour lessons plus the Saturday weekly practice session throughout your 6 week allotment. Intermediate and advanced level Courses may run for 1.5 hours and will incur additional costs to cover the additional studio and instructor time.

Graduation Nights are offered and are optional according to your wishes to participate , only attendees of the Graduation night will receive a certificate of completion.

1.4  Memberships

Our Memberships Option can be taken for 6 weeks (1 Course), 12 weeks (2 Courses or a full term), Memberships if on Direct Debit are on-going with a minimum commitment period of either the 6 or 12 weeks selected and debits will continue until further notice to us “PoleCatz,” of you wanting to cancel your membership.

6 and 12 Month Memberships:

Are on offer all through the year and offer unlimited casual classes for a calendar 6 or month period.

Memberships also allow you to attend course classes at half of the full price provided you begin the course while you are within your 6 or 12 month membership.  Half price course classes are not capped and during your membership you may purchase as many as you like.

Memberships may be paid for Upfront or via Direct Debit Arrangement with Ezidebit Australia.

Upon signing up for a membership you are committing financially to the full amount invoiced at the time of purchase.

Specialty classes and workshops are not included in the Membership such as Hula Fit, Hip Hop and Workshops but discounts may be offered to current members.

1.5 Workshops and Specialty Classes

Workshops and specialty classes are held regularly throughout the Studio Term.

Payment for Workshops and Specialty classes must be paid in full prior to commencement of the class or workshop and also to hold your position in the class.  Nonpayment may see you lose your position.

1.6 Private Classes

Private classes are specialty classes that are booked by appointment throughout the studio term.

On booking a deposit is required and the balance is due prior to the commencement of the Private Class.

1.7 Parties and Functions

Parties and Functions can be booked on an hourly or 2-hourly session and is charged on a per person charge. This includes a variety of drinks and nibbles, games and prizes as well as the pole / burlesque / aerial or lap dance lesson. A non-refundable deposit of $100.00 must be taken at the time of booking with the balance invoiced and paid 7 days prior to the booking after final confirmation of numbers attending.

2 Hour Deluxe Party Package: Minimum 12 Attendees for $370.00, each additional person @ $35 per person.

2 Hour Basic Party Package:  Minimum 12 Attendees for $300.00, each additional person @ $25 per person.

1 Hour Group Classes – Hourly Rate: $25.00 per person per hour. Minimum Charge $150.00

(Not included with any package options)

 

A $10.00 per person charge applies to numbers confirmed in the week prior to the function who do not show on the day.

Cancellation of your party must be advised 4 weeks prior to the event date in writing.  Your deposit will be forfeited if cancelled once the booking is secured.  If you cancel on the day or within the 4 week period a cost of $10 per head for the minimum booked numbers will be charged to the credit card listed below.

 

How to Cancel, Suspend or Change your enrollment:

To Cancel, suspend, transfer or change your Class, Course, Membership or workshops please apply in writing to admin@polecatz.com.au

or mail: Pole Catz Customer Request: 9 Helen Street South Golden Beach NSW 2483.

You can also call and speak to the Bookings Manager on 0468 35 CATZ, however an application in writing MUST be submitted for consideration.

 

2. Notice of Cancellation or suspension or transfer of classes.

 

2.1 Casual Classes/Workshops/Session Cards

A minimum of 48 hours notice is required to cancel a casual class or workshop.  The class fee is not refundable, but with the required notice, this can be transferred to another class within the same Studio Term, subject to availability.

If you provide us with less than 48 hours notice of cancellation, your class fee is not refundable or transferable under any circumstances.  This also applies to Session cards.

2.2 Courses

A minimum of 14 days notice is required to cancel your participation in a course prior to the course commencement.  If you provide the required notice we will refund your Course Fee less the initial booking deposit fee of $50.00.  If you give us less than 14 days notice, there is no refund or transfer on the full course fee.  No refund is offered should you drop out once the course has commenced, make up classes or transfer to an alternative course may be offered at the discretion of Pole Catz under legitimate circumstances and if applied for in writing to bookings@polecatz.com.au

Missed Lessons:

If you miss a course lesson you may make up a lesson at any Pole Addicts Session subject to providing 24 hours written notice that you will be unable to attend your usual class.

Missed Lessons must be made up within One Month of your course completion.

If you drop out of a course half way through, you will not be entitled to a refund for the remainder of the course.

Course Transfer:

A paid course may be able to transfer to another participant (or remainder of the course), a $50.00 administration fee applies.

2.3 Memberships

Membership Cancellation:

Under usual circumstances there are no allowances for Membership Cancellation.

Should a medical condition or extenuating circumstances become apparent, Pole Catz will cancel or suspend a membership upon presentation of a Medical Certificate or a letter signed by a Justice of the Peace stating that the person named on the membership is physically unable to complete the remaining time of their financial agreement.

Cancellation of an existing membership is subject to approval of the Pole Catz Administration department.  Application must be written and emailed toadmin@polecatz.com.au along with supporting documents (medical certificates letters etc).

Should a member wish to shorten the length of membership, fees in accordance with the shortened term will apply plus a $50 administration fee to be paid at the time of the membership change.

 E.g. changing from a 6 month membership ($18 per week)  to a 3 month membership ($25.00 per week) after 12 weeks will incur an additional $7.00 per week plus the $50 administration fee = $84.00 + $50.00

Approved cancellation of a membership will incur 4 weeks of membership fees and a $50 administration charge.  The cancelling member may continue to attend class throughout this 4 week notice period.

A minimum of 28 days notice is required to cancel your participation in a membership.  If you provide the required notice we will refund you your Membership Fee less the initial booking deposit fee of $50.00 and the 4 weeks’ notice payment.

Missed Lessons:

Missed Lessons without notice cannot be made up under any membership unless a formal application to suspend your membership has been made in writing at least 2 weeks in advance to the missed class.

Membership Suspension:

If you will be away from class you have the option of suspending your membership.

Memberships must be suspended for a minimum of one week.

2 Weeks written notice to admin@polecatz.com.au must be provided for Membership suspension approval.

6 week Members may suspend their membership for up to 2 weeks

12 Week Members may suspend their membership for up to 1month

6 Month and Annual Members may suspend their membership for up to 2months.

Upon suspension if you are paying by direct debit, debits will continue as scheduled but class credits will be applied to the owed amount of time.

Membership Transfer:

A paid membership may be able to be transferred or sold to another participant (or remainder of the course) a $50.00 administration fee applies.

 

3. Private Classes and Functions

 

3.1 Private Classes

A minimum of 48 hours notice is required to cancel a Private Class.  The deposit is not refundable, but with the required notice this can be transferred to another time within the Same Studio Term, subject to availability.

If you provide us with less than 48 hours notice of cancellation, your deposit is not refundable or transferrable under any circumstances.

3.2 Parties and Functions

A minimum of 4 weeks’ notice is required to cancel a Function.

The function deposit of a booking of under $500 total is a $100.00 is non – refundable.

The function deposit of a booking of over $500 total is 50% of the full booking cost and is non – refundable.

You are able to transfer your function to another date and time subject to availability.

If you do not provide us with a minimum of 4 weeks written notice of cancellation, there is no refund or transfer on the Deposit under any circumstance.

 

4. Additional Information

Pole Catz Reserves the right to change or Alter these Terms and Conditions of Class Participation at any time and will post an updated version on our website:www.polecatz.com.au

 

 

Terms and Conditions of Class Participation
(Tweed Heads Studio)

 

Pole Catz Tweed Heads Studio (ABN 82 163 254 845)(“PoleCatz”, “we”, “us”, “our”) have adopted these Terms and Conditions of class participation which applies to all dance classes, courses, memberships and workshops booked by clients (“you”) at the Pole Catz Tweed Heads location:

Studio Locations: Unit 3/33 Machinery Drive, Tweed Heads South NSW 2486

Phone:Shayla 0406 204 997

Email: tweedstudio@polecatz.com.au

 

1. Types of Classes and Bookings: Bookings Essential for all Classes.

 

1.1 Casual Classes (“Casual Classes”)

Casual Pole Classes and Dance Classes (January Casual Timetable only) are available and must be booked and paid for in full before commencement of the class. Only Specific classes ie Pole Fitness and Stretch & Flex are available for casual attendance (except during the January Casual Timetable).

1.2 Session Cards

We offer Session Cards for Casual Classes which enable you to purchase a group of 5 or 10 classes in advance.
The session cards must be paid for in full in advance prior to booking to attend any casual class using your session card.
The session Cards are valid for 12 months from the date of purchase and can only be used by the Purchaser named on the card. Sessions not used within the expiry period are Non-refundable and not interchangeable.
The session cards are only redeemable at the Studio named on the card.

1.3 Courses

Our courses usually consist of a 6 week course held within our Studio Term and are at a specific level or skill type such as Beginner, Intermediate, and Advanced. Your course includes 6 one hour lessons plus a nominated weekly practice session throughout your 6 week allotment. Intermediate and advanced level Courses may run for 1.5 hours and will incur additional costs to cover the additional studio and instructor time.
Dance courses consist of a 6 week course held within in our Studio Term and include Burlesque Dance, Contemporary Pole, Freestyle Pole, Twerk Dance, and Lapalicious Dance. Dance courses include 6 one hour lessons throughout your 6 week allotment.
Graduation Nights are offered and are optional according to your wishes to participate in…only attendees of the Graduation night will receive a certificate of completion.

1.4  Memberships

Our Memberships Option can be taken for 6 weeks (1 Course), 12 weeks (2 Courses or a full term), Memberships if on Direct Debit are on-going with a minimum commitment period of either the 6 or 12 weeks selected and debits will continue until further notice to us “PoleCatz,” of you wanting to cancel your membership.

6 and 12 Month Memberships:

May be on offer at certain times of the year.
-6 month Memberships allow you 4 terms (24 weeks) of classes
-12 month Memberships allow you 8 terms (48 weeks) of classes

Memberships allow you to attend one casual class and up to 2 courses in the time period you have selected.
Memberships may be paid for Upfront or via Direct Debit Arrangement with Ezidebit Australia.
Upon signing up for a membership you are committing financially to the full amount invoiced at the time of purchase.
Specialty classes and workshops are not included in the Membership such as Hula Fit, Hip Hop and Workshops but discounts may be offered to current members.

1.5 Workshops and Specialty Classes

Workshops and specialty classes are held regularly throughout the Studio Term.
Payment for Workshops and Specialty classes must be paid in full prior to commencement of the class or workshop.

1.6 Private Classes

Private classes are specialty classes that are booked by appointment throughout the studio term. On booking a deposit is required and the balance is due prior to the commencement of the Private Class.

1.7 Parties and Functions

Parties and Functions can be booked on an hourly or 2-hourly session and is charged on a per person charge. This includes a variety of drinks and nibbles, games and prizes as well as the pole / burlesque or lap dance lesson. A non-refundable deposit of $100.00 must be taken at the time of booking with the balance invoiced 7 days prior to the booking after final confirmation of numbers attending.

2 Hour Deluxe Party Package:
$35.00 p/person for 10 attendees, $30.00 p/person for attendees after initial 10, $10.00 per person for attending but not participating. Minimum 10 Attendees for $350.00

2 Hour Basic Party Package:
$25.00 p/person up to 10 attendees, $20.00 p/person for attendees after initial 10, $10.00 per person for attending but not participating. Minimum 10 Attendees for $250.00

A $10.00 per person charge applies to numbers confirmed in the week prior to the function who do not show on the day

 

How to Cancel, Suspend or Change your enrollment:

To Cancel, suspend, transfer or change your Class, Course, Membership or workshops please apply in writing to tweedstudio@polecatz.com.au or mail:

Pole Catz Customer Request
Pole Catz Tweed Heads Studio
Customer Request
3/33/ Machinery Drive, Tweed Heads South NSW 2485

You can also call and speak to the Bookings Manager on 0406 204 997, however an application in writing MUST be submitted for consideration.

 

2. Notice of Cancellation or suspension or transfer of classes.

 

2.1 Casual Classes/Workshops/Session Cards

A minimum of 48 hours notice is required to cancel a casual class or workshop. The class fee is not refundable, but with the required notice, this can be transferred to another class within the same Studio Term, subject to availability. If you provide us with less than 48 hours notice of cancellation, your class fee is not refundable or transferable under any circumstances. This also applies to Session cards.

2.2 Courses

A minimum of 14 days notice is required to cancel your participation in a course prior to the course commencement. If you provide the required notice we will refund you your Course Fee less the initial booking deposit fee of $50.00. If you give us less than 14 days notice, there is no refund or transfer on the full course fee. No refund is offered should you drop out once the course has commenced, make up classes or transfer to an alternative course may be offered at the discretion of Pole Catz under legitimate circumstances.

Missed Lessons:

If you miss a course lesson you may make up a lesson at any Casual Pole Practise Session subject to providing 24 hours written notice that you will be unable to attend your usual class. Missed Lessons must be made up within the 6 week allotment of your course. If you drop out of a course half way through, you will not be entitled to a refund for the remainder of the course.

Course Transfer:

A paid course may be able to transfer to another participant (or remainder of the course), a $50.00 administration fee applies.

2.3 Memberships

Membership Cancellation:

Under usual circumstances there are no allowances for Membership Cancellation. Should a medical condition or extenuating circumstances become apparent, Pole Catz will cancel or suspend a membership upon presentation of a Medical Certificate or a letter signed by a Justice of the Peace stating that the person named on the membership is physically unable to complete the remaining time of their financial agreement.
Cancellation of an existing membership is subject to approval of the Pole Catz Administration department. Application must be written and emailed to tweedstudio@polecatz.com.au along with supporting documents (medical certificates letters etc).
Should a member wish to shorten the length of membership, fees in accordance with the shortened term will apply plus a $50 administration fee to be paid at the time of the membership change.

E.g. changing from a 6 month membership ($18 per week) to a 3 month membership ($25.00 per week) after 12 weeks will incur an additional $7.00 per week plus the $50 administration fee = $84.00 + $50.00

Approved cancellation of a membership will incur 4 weeks of membership fees and a $50 administration charge. The cancelling member may continue to attend class throughout this 4 week notice period.
A minimum of 28 days notice is required to cancel your participation in a membership. If you provide the required notice we will refund you your Membership Fee less the initial booking deposit fee of $50.00 and the 4 weeks’ notice payment.

Missed Lessons:

Missed Lessons without notice cannot be made up under any membership unless a formal application to suspend your membership has been made in writing at least 2 weeks in advance to the missed class.

Membership Suspension:

If you will be away from class you have the option of suspending your membership. Memberships must be suspended for a minimum of one week. 2 Weeks written notice to admin@polecatz.com.au or for Tweed Heads Studio tweedstudio@polecatz.com.au must be provided for Membership suspension approval. 6 week Members may suspend their membership for up to 2 weeks 12 Week Members may suspend their membership for up to 1month 6 Month and Annual Members may suspend their membership for up to 2months. Upon suspension if you are paying by direct debit, debits will continue as scheduled but class credits will be applied to the owed amount of time.

Membership Transfer:

A paid membership may be able to be transferred or sold to another participant (or remainder of the course), a $50.00 administration fee applies.

 

3. Private Classes and Functions

 

3.1 Private Classes

A minimum of 48 hours notice is required to cancel a Private Class. The deposit is not refundable, but with the required notice this can be transferred to another time within the Same Studio Term, subject to availability. If you provide us with less than 48 hours notice of cancellation, your deposit is not refundable or transferrable under any circumstances.

3.2 Parties and Functions

A minimum of 4 weeks’ notice is required to cancel a Function. The function deposit of $100.00 is non – refundable. You are able to transfer your function to another date and time subject to availability. If you do not provide us with a minimum of 4 weeks written notice of cancellation, there is no refund or transfer on the Deposit under any circumstance.

 

4. Additional Information

Pole Catz Reserves the right to change or Alter these Terms and Conditions of Class Participation at any time and will post an updated version on our website: www.polecatz.com.au

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