Terms and conditions of class participation

Pole Catz Tweed Heads Studio (ABN 8955 050 8916)(“PoleCatz”, “we”, “us”, “our”) have adopted these Terms and Conditions of class participation which applies to all dance classes, courses and workshops booked by clients (“you”) at the Pole Catz Tweed Heads location: Unit 3/33 Machinery Drive, Tweed Heads South NSW 2486 

1. Types of classes and bookings: bookings essential for all classes

1.1 Casual Classes (“Casual Classes”) 

Casual Pole Classes and Dance Classes are available and must be booked and paid for in full before commencement of the class. Only Specific classes eg: Pole (Casual/Practice) are available for casual attendance. 

1.2 Session Cards 

We offer Class Passes for Casual Classes which enable you to purchase a group of  5 or 10 classes in advance.
These classes must be paid for in full in advance prior to booking to attend any casual class.
The Class Passes are valid for 12 months from the date of purchase and can only be used by the Purchaser.  Sessions not used within the expiry period are Non-refundable and not interchangeable.
The session cards are only redeemable at the Studio named on the card. 

1.3 Courses 

Our Pole Courses consist of a 6 week course held within our Studio Terms and are at a specific level or skill type such as Beginner, Intermediate, and Advanced. Pole courses include 6 one hour lessons throughout your 6 week allotment.
Dance courses consist of a 6 week course held within in our Studio Term and include classes such as, Burlesque Dance, Sexy Flow Pole, Get Base-ic, Twerk Dance, and Lapalicious Dance. Dance courses include 6 one hour lessons throughout your 6 week allotment.
Graduation Nights every 12 weeks are offered and are optional according to your wishes to participate in. 

1.4 Workshops and Specialty Classes 

Workshops and specialty classes are held regularly throughout the Studio Term.
Payment for Workshops and Specialty classes must be paid in full prior to commencement of the class or workshop. 

1.5 Private Classes 

Private classes are specialty classes that are booked by appointment throughout the studio term. On booking a deposit is required and the balance is due prior to the commencement of the Private Class. 

1.6 Parties and Functions 

Parties and Functions can be booked on an hourly or 2-hourly session and is charged on a per person charge. This includes a variety of drinks and nibbles, games and prizes as well as the pole, burlesque, twerk or lap dance lesson. A non-refundable deposit of $100.00 must be taken at the time of booking with the balance invoiced 7 days prior to the booking after final confirmation of numbers attending.  

How to Cancel, Suspend or Change your enrollment: 

To Cancel, suspend, transfer or change your Class, Course or workshops please apply in writing to tweedstudio@polecatz.com.au or mail: 

Pole Catz Customer Request
Pole Catz Tweed Heads Studio
Customer Request
3/33/ Machinery Drive, Tweed Heads South NSW 2485 

You can also call and speak to the Bookings Manager on 0406 204 997, however an application in writing MUST be submitted for consideration. 

2. Notice of cancellation or suspension or transfer of classes

2.1 Casual Classes/Workshops/Session Cards 

A minimum of 24 hours notice is required to cancel a casual class or workshop. The class fee is not refundable, but with the required notice, this can be transferred to another class within the same Studio Term, subject to availability. If you provide us with less than 24 hours notice of cancellation, your class fee is not refundable or transferable under any circumstances.

2.2 Courses 

A minimum of 14 days notice is required to cancel your participation in a course prior to the course commencement. If you provide the required notice we will refund you your Course Fee less the initial booking deposit fee of $50.00. If you give us less than 14 days notice, there is no refund or transfer on the full course fee. No refund is offered should you drop out once the course has commenced, make up classes or transfer to an alternative course may be offered at the discretion of Pole Catz under legitimate circumstances. 

Missed Lessons: 

If you miss a course lesson you may make up a lesson at any Casual Pole Practise Session subject to providing 24 hours written notice that you will be unable to attend your usual class. Missed Lessons must be made up within the 6 week allotment of your course. If you drop out of a course half way through, you will not be entitled to a refund for the remainder of the course. 

Course Transfer: 

A paid course may be able to transfer to another participant (or remainder of the course), a $50.00 administration fee applies. 

3. Private classes and functions

3.1 Private Classes 

A minimum of 24 hours notice is required to cancel a Private Class. The deposit is not refundable, but with the required notice this can be transferred to another time within the Same Studio Term, subject to availability. If you provide us with less than 24 hours notice of cancellation, your deposit is not refundable or transferrable under any circumstances. 

3.2 Parties and Functions 

A minimum of 4 weeks’ notice is required to cancel a Function. The function deposit of $100.00 is non – refundable. You are able to transfer your function to another date and time subject to availability. If you do not provide us with a minimum of 4 weeks written notice of cancellation, there is no refund or transfer on the Deposit under any circumstance. 

4. Additional information

Pole Catz Reserves the right to change or Alter these Terms and Conditions of Class Participation at any time and will post an updated version on our website: polecatz.com.au