Terms and Conditions of Class Participatio
Pole Catz Tweed Heads Studio (ABN 82 163 254 845)(“PoleCatz”, “we”, “us”, “our”) have adopted these Terms and Conditions of class participation which applies to all dance classes, courses, memberships and workshops booked by clients (“you”) at the Pole Catz Tweed Heads location:
Studio Locations: Unit 3/33 Machinery Drive, Tweed Heads South NSW 2486
Phone:Shayla 0406 204 997
1. Types of Classes and Bookings: Bookings Essential for all Classes.
1.1 Casual Classes (“Casual Classes”)
Casual Pole Classes and Dance Classes (January Casual Timetable only) are available and must be booked and paid for in full before commencement of the class. Only Specific classes ie Pole Fitness and Stretch & Flex are available for casual attendance (except during the January Casual Timetable).
1.2 Session Cards
We offer Session Cards for Casual Classes which enable you to purchase a group of 5 or 10 classes in advance.
The session cards must be paid for in full in advance prior to booking to attend any casual class using your session card.
The session Cards are valid for 12 months from the date of purchase and can only be used by the Purchaser named on the card. Sessions not used within the expiry period are Non-refundable and not interchangeable.
The session cards are only redeemable at the Studio named on the card.
Our courses usually consist of a 6 week course held within our Studio Term and are at a specific level or skill type such as Beginner, Intermediate, and Advanced. Your course includes 6 one hour lessons plus a nominated weekly practice session throughout your 6 week allotment. Intermediate and advanced level Courses may run for 1.5 hours and will incur additional costs to cover the additional studio and instructor time.
Dance courses consist of a 6 week course held within in our Studio Term and include Burlesque Dance, Contemporary Pole, Freestyle Pole, Twerk Dance, and Lapalicious Dance. Dance courses include 6 one hour lessons throughout your 6 week allotment.
Graduation Nights are offered and are optional according to your wishes to participate in…only attendees of the Graduation night will receive a certificate of completion.
Our Memberships Option can be taken for 6 weeks (1 Course), 12 weeks (2 Courses or a full term), Memberships if on Direct Debit are on-going with a minimum commitment period of either the 6 or 12 weeks selected and debits will continue until further notice to us “PoleCatz,” of you wanting to cancel your membership.
6 and 12 Month Memberships:
May be on offer at certain times of the year.
-6 month Memberships allow you 4 terms (24 weeks) of classes
-12 month Memberships allow you 8 terms (48 weeks) of classes
Memberships allow you to attend one casual class and up to 2 courses in the time period you have selected.
Memberships may be paid for Upfront or via Direct Debit Arrangement with Ezidebit Australia.
Upon signing up for a membership you are committing financially to the full amount invoiced at the time of purchase.
Specialty classes and workshops are not included in the Membership such as Hula Fit, Hip Hop and Workshops but discounts may be offered to current members.
1.5 Workshops and Specialty Classes
Workshops and specialty classes are held regularly throughout the Studio Term.
Payment for Workshops and Specialty classes must be paid in full prior to commencement of the class or workshop.
1.6 Private Classes
Private classes are specialty classes that are booked by appointment throughout the studio term. On booking a deposit is required and the balance is due prior to the commencement of the Private Class.
1.7 Parties and Functions
Parties and Functions can be booked on an hourly or 2-hourly session and is charged on a per person charge. This includes a variety of drinks and nibbles, games and prizes as well as the pole / burlesque or lap dance lesson. A non-refundable deposit of $100.00 must be taken at the time of booking with the balance invoiced 7 days prior to the booking after final confirmation of numbers attending.
2 Hour Deluxe Party Package:
$35.00 p/person for 10 attendees, $30.00 p/person for attendees after initial 10, $10.00 per person for attending but not participating. Minimum 10 Attendees for $350.00
2 Hour Basic Party Package:
$25.00 p/person up to 10 attendees, $20.00 p/person for attendees after initial 10, $10.00 per person for attending but not participating. Minimum 10 Attendees for $250.00
A $10.00 per person charge applies to numbers confirmed in the week prior to the function who do not show on the day
How to Cancel, Suspend or Change your enrollment:
To Cancel, suspend, transfer or change your Class, Course, Membership or workshops please apply in writing to email@example.com or mail:
Pole Catz Customer Request
Pole Catz Tweed Heads Studio
3/33/ Machinery Drive, Tweed Heads South NSW 2485
You can also call and speak to the Bookings Manager on 0406 204 997, however an application in writing MUST be submitted for consideration.
2. Notice of Cancellation or suspension or transfer of classes.
2.1 Casual Classes/Workshops/Session Cards
A minimum of 48 hours notice is required to cancel a casual class or workshop. The class fee is not refundable, but with the required notice, this can be transferred to another class within the same Studio Term, subject to availability. If you provide us with less than 48 hours notice of cancellation, your class fee is not refundable or transferable under any circumstances. This also applies to Session cards.
A minimum of 14 days notice is required to cancel your participation in a course prior to the course commencement. If you provide the required notice we will refund you your Course Fee less the initial booking deposit fee of $50.00. If you give us less than 14 days notice, there is no refund or transfer on the full course fee. No refund is offered should you drop out once the course has commenced, make up classes or transfer to an alternative course may be offered at the discretion of Pole Catz under legitimate circumstances.
If you miss a course lesson you may make up a lesson at any Casual Pole Practise Session subject to providing 24 hours written notice that you will be unable to attend your usual class. Missed Lessons must be made up within the 6 week allotment of your course. If you drop out of a course half way through, you will not be entitled to a refund for the remainder of the course.
A paid course may be able to transfer to another participant (or remainder of the course), a $50.00 administration fee applies.
Under usual circumstances there are no allowances for Membership Cancellation. Should a medical condition or extenuating circumstances become apparent, Pole Catz will cancel or suspend a membership upon presentation of a Medical Certificate or a letter signed by a Justice of the Peace stating that the person named on the membership is physically unable to complete the remaining time of their financial agreement.
Cancellation of an existing membership is subject to approval of the Pole Catz Administration department. Application must be written and emailed to firstname.lastname@example.org along with supporting documents (medical certificates letters etc).
Should a member wish to shorten the length of membership, fees in accordance with the shortened term will apply plus a $50 administration fee to be paid at the time of the membership change.
E.g. changing from a 6 month membership ($18 per week) to a 3 month membership ($25.00 per week) after 12 weeks will incur an additional $7.00 per week plus the $50 administration fee = $84.00 + $50.00
Approved cancellation of a membership will incur 4 weeks of membership fees and a $50 administration charge. The cancelling member may continue to attend class throughout this 4 week notice period.
A minimum of 28 days notice is required to cancel your participation in a membership. If you provide the required notice we will refund you your Membership Fee less the initial booking deposit fee of $50.00 and the 4 weeks’ notice payment.
Missed Lessons without notice cannot be made up under any membership unless a formal application to suspend your membership has been made in writing at least 2 weeks in advance to the missed class.
If you will be away from class you have the option of suspending your membership. Memberships must be suspended for a minimum of one week. 2 Weeks written notice to email@example.com or for Tweed Heads Studio firstname.lastname@example.org must be provided for Membership suspension approval. 6 week Members may suspend their membership for up to 2 weeks 12 Week Members may suspend their membership for up to 1month 6 Month and Annual Members may suspend their membership for up to 2months. Upon suspension if you are paying by direct debit, debits will continue as scheduled but class credits will be applied to the owed amount of time.
A paid membership may be able to be transferred or sold to another participant (or remainder of the course), a $50.00 administration fee applies.
3. Private Classes and Functions
3.1 Private Classes
A minimum of 48 hours notice is required to cancel a Private Class. The deposit is not refundable, but with the required notice this can be transferred to another time within the Same Studio Term, subject to availability. If you provide us with less than 48 hours notice of cancellation, your deposit is not refundable or transferrable under any circumstances.
3.2 Parties and Functions
A minimum of 4 weeks’ notice is required to cancel a Function. The function deposit of $100.00 is non – refundable. You are able to transfer your function to another date and time subject to availability. If you do not provide us with a minimum of 4 weeks written notice of cancellation, there is no refund or transfer on the Deposit under any circumstance.
4. Additional Information
Pole Catz Reserves the right to change or Alter these Terms and Conditions of Class Participation at any time and will post an updated version on our website: www.polecatz.com.au